Terms and Conditions

General Terms and Conditions – B&B De Compagnie

B&B De Compagnie

 Wijngaardstraat 62, 9500 Geraardsbergen – Belgium

 Operator: Comm. V. Janssen–Van den Daelen – BE0769625813

These General Terms and Conditions apply to all reservations and stays by consumers at B&B De Compagnie.

1. Definitions

B&B: Bed & Breakfast De Compagnie.

Guest: the person making the reservation and any accompanying guests.

Operator: the owner or their representative.

Booking: a reservation confirmed in writing or electronically by the B&B.

Accommodation: room with lodging and breakfast.

2. Applicability


These terms and conditions apply to all offers, reservations and agreements between the B&B and the guest. Deviations are only valid if confirmed in writing. These terms apply exclusively to consumers.


3. Prices and Rates

3.1 All prices are expressed in euros, per room, and include breakfast and VAT, regardless of occupancy (1 or 2 persons), unless explicitly stated otherwise.


3.2 Tourist tax and any additional services are not included and will be communicated clearly in advance.


3.3 Breakfast is always booked for the entire group. If booking without breakfast is exceptionally possible, this will be explicitly stated. Breakfast can be added up to 36 hours before arrival.


4. Formation of the Agreement

4.1 The agreement is concluded once the booking has been confirmed by the B&B via e-mail or through an online reservation system.


4.2 The guest shall verify the booking confirmation and report any inaccuracies within 24 hours of receipt. In the absence of such notification, the confirmation shall be deemed correct.


5. Reservation and Stay

5.1 The correct number of guests, including children and their ages, must be provided at the time of booking.


5.2 Additional persons may not stay overnight without the prior consent of the operator.


5.3 If the maximum occupancy is exceeded, the B&B may terminate the stay for the remaining period or charge a reasonable supplement.


5.4 In the event of a serious or repeated breach of these terms or the house rules, the B&B may terminate the stay early without any entitlement to a refund for the remaining stay.


6. Payment

6.1 Payment is made on-site (preferably electronically) or by bank transfer.


6.2 A deposit must be paid within five working days after booking confirmation. The reservation becomes final only upon receipt of this deposit.


6.3 For bookings made within 48 hours before arrival, the full amount must be paid on-site.


7. Cancellation and Modification

7.1 Accommodation contracts for a specific date are not subject to the statutory right of withdrawal. The cancellation conditions below apply as a commercial arrangement.


7.2 Cancellations must always be made in writing and result in the following charges:

  • More than 28 days before arrival: no charge;
  • From 28 to 7 days before arrival: 30% of the total amount;
  • From 7 to 1 day before arrival: 50% of the total amount;
  • On the day of arrival, in case of early departure, or no-show: 100% of the total amount.

7.3 Cancellation by the lead guest applies to all accompanying guests.


7.4 If the B&B must cancel due to force majeure, an alternative will be offered or any amount already paid will be refunded.


7.5 Changes requested by the guest may be subject to an administrative fee of €10.


8. House Rules and Use of the Accommodation

8.1 Check-in is available from 4:00 PM and check-out no later than 11:00 AM, unless otherwise agreed.


8.2 Quiet hours must be respected between 10:00 PM and 7:00 AM.


8.3 Smoking and pets are not permitted in the B&B.


8.4 The guest receives one key card; a charge of €25 applies in case of loss.


8.5 Parking of cars and bicycles is free of charge but entirely at the guest's own risk. The B&B is not liable for theft or damage.


8.6 The use of Wi-Fi, television, and streaming services is at the guest's own responsibility. Any reset costs arising from improper use may be charged to the guest.


8.7 Hair colouring or similar treatments are strictly prohibited due to the water recovery system. Any resulting damage and related costs will be charged to the guest.


8.8 The guest shall use the accommodation with due care and immediately report any damage to the operator.


9. Liability

9.1 The B&B is not liable for loss, theft, or damage to the guest's personal belongings or vehicles, except in cases of wilful misconduct or gross negligence.


9.2 The guest is liable for any damage caused by themselves or their accompanying guests to the accommodation or inventory and shall compensate such damage upon first request.


9.3 If the B&B is held liable, such liability shall be limited to direct damage and to the amount paid out under the B&B's insurance policy.


10. Force Majeure

In the event of force majeure, the B&B is entitled to suspend or terminate the agreement in whole or in part without compensation.


11. Privacy

The B&B processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR). A separate Privacy Policy is available through the website or upon simple request.


12. Applicable Law

These General Terms and Conditions are governed exclusively by Belgian law. Any disputes fall under the jurisdiction of the courts of Oudenaarde.


Last updated: 19/06/2026